Privacy Policy

Privacy Policy

 

We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read our Privacy Policy to learn about our privacy practices.

Reviews, comments and other submissions

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant godoba and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that godoba may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant godoba the right to pursue at law any person or entity that violates your or godoba’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the godoba.com website. If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that godoba may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

Airline flight tickets

You agree to the standard air travel rules for all full service airline flights and to the conditions of carriage for all your flights, which are available upon request. You acknowledge that your flight tickets do not include amenities, baggage allowances, baggage fees, beverages, meals, or fees which must be paid directly at an airport, unless explicitly stated otherwise.

Prepaid hotel reservations

Your hotel vouchers do not include fees for facilities and services other than those explicitly included on your voucher which may be charged directly at the hotel.

You acknowledge that godoba pre-negotiates certain room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by godoba and the facilitation fee retained by godoba to compensate us for our services. You authorize godoba to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, and service fees. You agree that your credit card will be charged by godoba for the total reservation price. Upon submitting your reservation request you authorize godoba to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

You acknowledge that godoba does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that godoba pays to the hotel supplier in connection with your hotel reservations. The hotel suppliers invoice godoba for tax amounts. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. godoba does not act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by godoba to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our service fees as compensation in servicing your travel reservation. Our service fees vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. In addition, if you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival), you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with godoba or its subsidiary, as appropriate, no later than the date of the first night of the reservation to prevent cancellation of your reservation. You must make refund requests for no-shows or early checkouts within 60 days after checkout.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

Travel destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. godoba urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the government prior to booking travel to international destinations.

By offering for sale travel to particular international destinations, godoba does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Best Price Guarantee

In the unlikely event that you receive a lower price on another website based in the United Arab Emirates before booking your ticket for a product or service marked with our Best Price Guarantee on this Website, we will either match the lower price you receive subject to the terms and conditions listed below or withdraw our Best Price Guarantee for that product or service and offer you a fixed discount against any purchase on this Website as a token of our thanks for bringing the lower price to our notice:

i. You must contact our Travel Experts with the details of the website where you found the lower price before your purchase, and that price must be readily available for us to confirm upon visiting the same website at the time that you contact us. We will not accept evidence of a lower price that we cannot independently confirm at the time that you contact us.

ii. The lower price must be available for purchase in the same currency as this Website and for the exact same product or service, including, but not limited to the same trip details, classes of service, dates, times and applicable policies.

iii. The lower price must not have been obtained as the result of an error or as a special price for trade partners, members, companies, groups, charters, incentives, events, auction participants, coupon holders or any other promotion not offered to the general public.

iv. The lower price must be lower than the price on this Website by at least thirty UAE dirhams.

Liability disclaimer

The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, godoba and its corporate affiliates (collectively, the " godoba companies") and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, " godoba affiliates") do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Prices are not valid until purchased, and in addition, godoba expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty.

You are fully responsible for ascertaining and obtaining the documents required for your entire trip, including, but not limited to emigration letters, passports and visas as necessary.

Hotel ratings displayed on this website are intended as only general guidelines, and the godoba companies and the godoba affiliates do not guarantee the accuracy of the ratings. The godoba companies, the godoba affiliates and their respective suppliers make no guarantees about the availability of specific products and services. The godoba companies, the godoba affiliates and their respective suppliers may make improvements and/or changes on this website at any time.

The godoba companies, the godoba affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the godoba companies or the godoba affiliates. All such information, software, products, and services are provided "as is" without warranty of any kind. The godoba companies, the godoba affiliates, and their respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent from the godoba companies, the godoba affiliates, and/or their respective suppliers are free of viruses or other harmful components. the godoba companies, the godoba affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement.

The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the godoba companies, or the godoba affiliates. The godoba companies and the godoba affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The godoba companies and the godoba affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall the godoba companies, the godoba affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the godoba companies, the godoba affiliates and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the godoba Companies, the godoba Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the godoba Companies, the godoba Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) Four-Hundred UAE Dirhams (AED 400.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the godoba Companies, the godoba Affiliates, and/or their respective suppliers.

Indemnification

You agree to defend and indemnify the godoba Companies, the godoba Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

a. Your breach of this Agreement or the documents referenced herein;

b. Your violation of any law or the rights of a third party; or

c. Your use of this Website.

Links to third-party sites

This Website may contain hyperlinks to websites operated by parties other than godoba. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software available on this website

Any software that is made available to download from this Website ("Software") is the copyrighted work of godoba, godoba Affiliates, and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the godoba Companies, godoba Affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.

Copyright and trademark notices

All contents of this Website are the copyright of Godoba Portal LLC, unless specified otherwise or in the list of exclusions below. We reserve all rights to our content and are not responsible for content on websites operated by parties other than us.

If you are aware of an infringement of our brand, please let us know by e-mailing us at help@godoba.com.

Claims of copyright infringement

If you believe in good faith that materials hosted by us infringe your copyright, please let us know by e-mailing us at help@godoba.com.

General

This Website is operated by Godoba Portal LLC, a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates and this Agreement is governed by the laws of the Emirate of Dubai, United Arab Emirates. You hereby consent to the exclusive jurisdiction and venue of courts in Dubai, United Arab Emirates, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within six (6) months from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and godoba with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and godoba with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices.

For quick answers to your questions, contact us at

The terms "we", "us", "our" and "Godoba" refer to Godoba Portal LLC, a limited liability company incorporated in Dubai, United Arab Emirates. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents. By visiting the godoba.com website (the "Website"), you are accepting the practices described herein.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

What information we collect from you

• In General. We receive and store all non-sensitive information you enter on our Website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses, but excludes sensitive information such as your credit/debit card number. We also may request information about your traveler preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and ticketing options. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.

• Passenger Information. When you make travel or other arrangements for someone else through godoba.com, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing godoba.com with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

• Information from Other Sources. We also may periodically obtain information about you from our business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, which we use to correct our records and to facilitate proper delivery of travel information; and demographic information, which we use to better understand your potential purchasing preferences.

• Automatic Information. We automatically collect some information about your computer when you visit godoba.com. For example, we will collect your IP address, Web browser software (such as Netscape Navigator or Internet Explorer), and referring Website. We also may collect information about your online activity, such as trips viewed and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.

• Cookies and Other Web Technologies. When you visit godoba.com, we may assign your computer a "cookie" (a small, unique identifier text file). You can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. Please note that if you refuse to accept cookies from godoba.com, you may not be able to access many of the travel tools offered by godoba.com.

• Information Collected by Third-Party Advertising Companies. Third-party advertisers, such as those we use to serve ads on our behalf across the Internet, may use cookies and other technologies for several purposes, including: to measure the effectiveness of their ads; to analyze, modify, and personalize advertising content on godoba.com and other sites; and to provide ads about goods and services we hope will be of interest to you. We do not have access to or control over cookies or other features they may use, and the information practices of these advertisers are not covered by this Privacy Policy. You may opt not to have this information collected by select third-party advertisers such as on Google Ads Settings or TRUSTe Preference Manager.

• Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy

• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Changes to this Privacy Policy

The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers must be notified about these changes as well as the Payment Gateway Provider/ NBAD. Such modifications will become effective on the day they are posted, and encourage you to frequently review the Privacy Policy for any modifications.