Terms & Conditions

By using Godoba’s website the customer agrees to the following terms and conditions & privacy policy:

 

Terms of Use

The customer upon use of the website warrants that they have the legal capacity to enter into a commercial contract.  Godoba has no control over any travel services and products that one can access through its portal, as they are owned, controlled and made available by travel providers.

 

The customer cannot modify copy, distribute, transmit, reproduce, publish, sell or re-sell any information, products and services from this website.  Compliance with all the relevant laws on the safe and legal usage of our website is expected from the customer.

 

Godoba cannot also guarantee the prices displayed in the website, as they may vary from time to time depending on the travel providers.  In case of any fraudulent acts or misrepresentation, Godoba reserves the right to cancel, without notice or confirmation, the reservations made. Godoba also reserves its right to investigate the matter and take necessary legal action as afforded by law.

 

Third Party Links

Any hyperlinks contained in this website are deemed operated by other parties, so, Godoba has neither control on its contents, privacy and practices, nor imply any endorsement on such websites.  Necessary precaution shall be taken by the customer in accessing it, without violating any laws.

 

Products and Services

Godoba cannot guarantee the prices displayed in the website, as they may vary from time to time depending on the travel providers. The customisation of the products and services will highly depend on their availability.

 

Godoba representative can assist the customer to modify any product or services purchased. Any costs arising from the modification of products and services shall be borne by the customer

 

Warranties of Merchantability

Godoba, acting as an intermediary, does not warrant, amongst others, the quality, merchantability, fit for purpose etc. of the products or services provided by the travel providers.

 

Credit or Debit Card Usage

Godoba accepts online payment using Visa or MasterCard, Debit or Credit cards. The customer shall provide accurate credit or debit card billing information which shall be treated by Godoba with utmost confidentiality.

 

A link will be sent to the customer by Godoba’s representative to process the payment.  Different currencies (AED, OMR, SAR, and USD) are available as options and customer will therefore be charged accordingly.  In case of the difference on the conversion rate between the customer’s bank and the intermediary bank, the customer’s bank shall cover the amount.  Once payment is made, then a booking voucher will automatically be generated by the system and shall then be received by the customer.

 

In case of debit or credit card fraud, the customer shall be held fully responsible in accordance with the applicable law.

 

Disclaimer:

Godoba shall not be liable for any loss or damage, arising from misuse of or fraudulent access to the credit card.

 

Tax

Taxes levied on the products and services purchased shall be borne by the customer.

 

 

 

Indemnity and Limitation of Liability

In case of any violation of laws or rights of third parties or when there is misuse of the website resulting to any claims, damages or any causes of action, the customer shall be liable to indemnify Godoba.

 

Extra Charges

Godoba will not be liable for any extra charges occasioned by delays or cancellations due to and not limited to force majeure (unforeseeable climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc.).

 

Torts

Customers, upon purchase of any of Godoba’s products and services, shall be deemed aware of all terms and conditions mentioned in each package including the risks innate to it and have taken reasonable measures to avoid it.

 

Godoba being an online platform and having exercised all due diligence shall not be responsible or  be held liable for any loss, damages, injury, risks, accidents, delays or any irregularities arising from the use of the products and services purchased in its website.

 

Intellectual Property Rights

All the contents of the website are under the Intellectual Property Rights of Godoba unless otherwise specified in the list of exclusions.

 

Cancellations and Refunds

When the lead customer decides to cancel the booking or reservations made, it is advised to contact the Customer Care at the earliest time possible through the number +97143386665.

And follow it up with a written confirmation to customerservice@godoba.com

 

Each products and services has its corresponding cancellation and refund policies posted at Godoba website.  Please refer to the Terms and Conditions of each purchase to avoid any cancellation charges or no-show-fees where applicable.

 

If the selected Godoba package is refundable by the supplier, it shall be processed and the net amount shall be credited to the customer’s respective credit or debit card account within 60 days.   Godoba administrative fee of 5% from the total purchase price or the minimum amount of AED 50 plus any chargeable amount stipulated in the terms and conditions of purchase shall be deducted from the refund money.

 

Rebooking

Any rebooking request shall be made by the lead customer through phone call to the Customer Care number +97143386665 and confirmed in writing to customerservice@godoba.com.

A Godoba representative shall respond within 72 hours upon the rebooking request.  Godoba administrative fee of AED 50 shall be charged to the customer plus any other fees stipulated by the travel providers in the product or services purchased

 

 

Governing law and Dispute Resolution

These terms and conditions shall be governed by the Federal Laws of the United Arab Emirates.  Any dispute which has not been settled amicably between the parties shall be subject to the exclusive jurisdiction of the courts of Dubai.

 

 

Privacy Policy

We respect your privacy and we want you to understand your choices and rights. We have updated this policy to comply with the General Data Protection Regulation (GDPR). Upon access or usage of Godoba’s website, you agree to the following terms and conditions of our Privacy Policy.

  • Types of Information Collected

The policy covers:

1) Personal Information – refers to any information that pertains to your personal identity (e.g. name, address, email address, phone number, credit card information, educational and professional background, travel preferences, etc.)

2) Non-Personal Information – refers to a person’s activity (e.g. location information, IP address, cookies and other data where one can track users as they browse the internet).

 

  • Protection of Information Collected

To ensure that the information collected from you is safeguarded, upon consent and at the point of collection, we shall inform you either verbal or in writing of detailed process of what we plan to do with your data. Since you have absolute control over your data, you can decide whether you want to share it or not with us. You have the right to inform our representative to access, download, delete or rectify your personal data and to object to any data processing in the future.

 

  • Consent

We shall ask for your consent regarding this policy and separate from other terms and conditions found in our website. You may set the parameters of the consent you have given. As for instance, you can allow us to connect your account with other platforms (e.g. Facebook, Google, etc.) to collect basic information.

 

Your consent given can be withdrawn anytime as opted without prejudice. We will not make your consent a prerequisite to offer our products and services. In case of children, we shall ensure that the consent may only be obtained upon age verification and parental consent measures are in place.

 

  • Storage of Data Collected

In case of purchase of any of our products and services, we may collect information from you that is relevant to the communication or purpose. We may collect or process personal or non-personal information. We are not storing debit or credit card details though; all payment transactions are done via third party payment gateway.

 

  • Misuse or Unauthorised Use of Personal Information

Godoba will not give access to your personal information to any third party without your prior consent. Godoba shall not be held responsible for the misuse of any personal information or any other actions in reliance to the said information by third party sites that have been linked or directed to Godoba’s website. Godoba as “Data Controller” shall notify the relevant supervisory authority of a personal data security breach within 72 hours of becoming aware of such violation, where feasible. We shall also inform affected individuals of the seriousness of the harm and maintain documentation.

 

  • Contact Us for Help

In case you have inquiry or you need further assistance, our data protection officer can be emailed at support@godoba.com. In case of any complaint or to seek to exercise your rights, you may write to us at legal@godoba.com.